Terms and Conditions
Dimensions - Please call us if the dimensions of a piece are crucial for you. All dimensions shown in our descriptions are approximate. Many of our items are hand made and minor sizing variations can occur.
Colour - Our furniture and upholstery are made of natural materials and, as a result, shades of items can vary. We do our best to ensure the accuracy of the colour reproduction on our site and in catalogues. However, screen resolutions, settings and printing can cause significant variations of colour and shade.
Delivery Timescales - Our delivery timeframes are a best estimate of delivery times. In 99% of cases, we beat these estimates. There may be the odd occasion however, where delays may occur. In these instances we will keep you fully informed of progress and will flag the delay to you as soon as it becomes apparent to us. We can reserve items or arrange for deferred delivery if you want your furniture delivered on a certain date or to have it reserved for you (e.g. you may want to wait to take delivery until after you've finished decorating). Just call or email us with your requirements.
Taking Delivery - Large Items: Our larger items are delivered by two man team delivery experts. Our delivery teams will take your furniture to the room of your choice. Smaller Items and some flat-pack items: Our smaller items are delivered by courier to keep delivery costs low.
Please ensure you have sufficient space to place your new furniture and also enure the route from your front door to the chosen room can accommodate the movement of the furniture.
We do provide an assembly service for £35 per hour or part thereof. If you need assembly, please specify this when you place your order.
Condition of items on delivery - We fully expect your order to be delivered to you in good condition. Please check all items on receipt in the presence of the delivery team as you will be asked to sign for them as being received in good condition. If they are not, then please clearly write details of any damage etc on the delivery note and contact us immediately. If you or your representative signs for goods as received, but not checked, then we must receive notice in writing or by email of any faulty items subsequently discovered within seven days of their delivery and these items will have to be returned to us at your expense.
Care of furniture - Many items just need regular dusting to maintain their appearance. Some pieces will however benefit from the application from time to time of a proprietary furniture polish, wax, or oil. Please contact us if uncertain what to do. Natural products expand and contract with atmospheric changes and all items should be protected from environmental extremes of heat and humidity to avoid splitting or warping. Do not put hot objects on tables and protect against liquid spillage, which may leave marks. Underfloor heating can damage wooden furniture. Daylight can cause colour changes so move ornaments regularly to avoid a shadow effect. Please contact us if you require more information.
Guarantee - Everything you buy from us is guaranteed by us and our suppliers against manufacturing defects for a period for 12 months from date of purchase. We will deal with any guarantee claims within this period in association with our suppliers and reserve the right to inspect an item in situ before agreeing to a refund or replacement. All reasonable and justifiable claims are readily accepted.
Payment - We accept most major credit or debit cards including American Express. You may either pay with your card via our website using the SagePay secure payment facility or, if you prefer, telephone us with your card details. We also accept cheques and postal orders. Please note that orders are processed by us once payment has cleared - we will contact you in the event of any problems. Cheques should be payable to Beach Retail Ltd.
Cancellations - If you placed an order with us via our website, or by email, telephone, or letter, the Distance Selling Regulations 2000 legislation gives you the right to cancel your order before delivery and obtain a refund of the value of the goods purchased, subject to the conditions given below This right also extends for a 14 day ''cooling off'' period after the date of delivery. We must be notified in writing by letter or email of your intention to cancel and, in the case of goods already delivered, we must be notified no later than 14 days after delivery. You are then entitled to a refund as explained in the next section. Please note that this right of cancellation or return does NOT apply to items made to your particular specification in regard to non-standard sizes, finishes, or colours (specials), nor to items purchased in the showroom.
Refunds - Cancellation of orders before delivery takes place should be done in writing by email or letter. In these cases, you will be entitled to a full refund including any delivery charges.
Returns of items after delivery has taken place - You may return your item up to 14 days after taking delivery. In these cases, you will be required to re-package the item in its original packaging or similar. We will arrange for collection from your address for a charge of £50.00 which will be deducted from your refund. Original delivery fees are not refundable unless products are faulty. Once your goods are received at our premises, they will be checked for damage and, if found to be in original and merchantable condition, a refund will be issued within 30 days after your notification of a desire to return your goods. Should you decide not to use our delivery team to recover your goods to us, you can arrange your own alternative carrier to return your item to us but you will be liable for any damage that may occur during the return journey.
Errors on Our Site - Very occasionally an error may be present in pricing or description on our website or a product may have been discontinued without our knowledge. The placing of an order represents an offer to purchase the products indicated by the customer and is not binding on us until the order is accepted and dispatched by us. If a product seen on our website or any catalogue is unavailable, incorrectly priced or incorrectly described, we shall not be obliged to sell you the product.
Order Confirmation - When an order is placed, an automated email acknowledgement is issued and a written confirmation will be sent to you by post with details of your address, contact information, order details, prices and delivery charges and payment made. Please check that the detail as stated in this invoice are correct. A copy of these Terms & Conditions will also be on the back of your invoice for future reference.
Beach Retail Ltd Privacy Statement
Beach Retail Ltd (Beach) will use any personal information collected from the website in accordance with all laws and regulations relating to the protection of personal data including the Data Protection Act 1998 (the 'Data Protection Act'). Further details on the Data Protection Act can be found on the Information Commissioner's website (www.informationcommissioner.gov.uk)
What information do we collect and why?
The information collected on the website includes:
Users' Internet Protocol (IP) addresses, which is automatically logged by our web server. IP addresses are used to observe users' interest in this website (number of visits, etc).
Cookies are very small text files saved to your computer used to track user navigation around a website. Session cookies are also used to store information on which content, including advertisements, have been seen by a user. Some areas of the Beach website also use persistent cookies which are permanently stored on the users' computer. Beach will use such cookies to identify unique users to our website.
Disabling/Enabling Cookies - users have the ability to accept or disable cookies by modifying the settings in their browser. Disabling cookies however may mean that some functionality may be affected.
E-mail addresses, contact details and/or other details which users voluntarily provide in order to:
(a) provide goods and services to you;
(b) basic profiling purposes
(c) let you know about other goods and services in which you may be interested;
(d) inform you about changes and improvements to the website;
(e) register for competitions
There are opportunities on the website to receive e-mail communications alerting you to news and offers. You may choose not to receive these.
Beach will not disclose voluntarily provided details to third parties or use the information in any other way without your prior consent.
You have the right to access your information held by Beach and, where necessary, to have it amended. You can also request not to receive marketing information from Beach. For more details, please email firstname.lastname@example.org
Links to other websites
This website contains links to other sites that are completely unrelated to Beach. This privacy statement does not apply to these sites nor are we responsible for the content and practices of these websites.
Changes to our privacy statement
This privacy statement may change at any time, so you may wish to check it each time you visit our website.
None of the above affects your statutory rights.
Beach Retail Ltd
Registered address : The New Barn, Mill Lane, Eastry, Kent CT13 0JW
UK company registration No 06107536
VAT No 905 6372 25